1.1 The Platform provides digital services upon purchase. Refunds are considered exceptions and are governed by specific criteria outlined in this Policy.
1.2 By using the Platform, the Customer acknowledges and agrees to the terms herein.
2.1 Refunds may only be issued if:
• The order was canceled by the Platform;
• The service was not rendered or fell significantly below the stated quality standards (as determined by internal review);
• A formal dispute or arbitration led to a refund decision.
2.2 If the Customer fails to respond or cooperate with the executor after an order is accepted and the executor is assigned, only 70% of the order amount may be refunded. The remaining 30% is retained as a reservation and preparation fee.
2.3 If the order is canceled after an executor has accepted and committed to the task, but before execution begins, only 70% of the order value is refundable. The remaining 30% constitutes a license and operational fee, compensating for platform usage and resource allocation.
3.1 In case of any refund, payment processing fees charged by third-party providers (e.g. Stripe, crypto gateways) will be deducted from the refunded amount. The Customer is solely responsible for these fees.
3.2 A license fee in the amount of 30% of the total order value may be withheld in case of a refund, reflecting access to platform resources, infrastructure use, and service facilitation.
3.3 The decision on a refund request will be provided within 5–7 working days after submission of a formal written request to email: [email protected]
3.4 The processing time for refunds depends on the payment method used by the Customer. Delays on the part of banks or intermediaries are beyond the control of the Platform.
3.5 Refunds will only be issued to the original method of payment used during the purchase.
3.6 No refund shall be issued for completed and successfully delivered orders, as defined by internal execution logs and order tracking.
3.7 For partially completed orders, a proportional refund may be granted. The percentage of non-fulfillment is determined unilaterally by the Platform based on service progress data.
4.1 In case of erroneous or duplicate payments, the Platform may issue a refund minus payment processing fees, provided no service has commenced.
4.2 The Platform reserves the right to automatically reject and refund high-risk transactions, identified by internal anti-fraud systems or payment partners, without initiating service.
5.1 The Customer agrees not to initiate chargebacks or payment disputes without first contacting BuffedHub support. Failure to do so may result in:
- Account review or suspension;
- Full submission of order logs and evidence to payment institutions;
- Permanent denial of future services.
To initiate a refund or request clarification regarding this Policy, the Customer may contact the Platform through:
BuffedHub takes fraud prevention seriously and reserves the right to investigate any suspicious activity. The following outlines our policy regarding fraudulent transactions and abuse of platform services:
1. Duplicate, mismatched or risk-flagged transactions: Orders using mismatched billing details (e.g. IP address, email, card country) may be flagged as fraudulent. Such orders are subject to automatic cancellation, and funds will only be refunded after internal verification.
2. Use of disposable emails or VPNs: Clients using temporary/disposable email addresses or anonymizing services (VPNs, proxies) may be denied access to refund procedures unless identity is verified.
3. Malicious chargebacks: Any client initiating a chargeback with false claims or without prior contact will be considered in breach of platform terms. We will contest such actions with full documentation including IP logs, communication transcripts, service delivery proof, and digital signatures.
4. Internal review: BuffedHub reserves the right to withhold or delay refunds if there is a pending fraud investigation. Internal reviews may involve freezing account balances and suspending services until the issue is resolved.
5. Zero tolerance for abuse: Multiple refund requests without cause, fraudulent complaints, or attempts to exploit our support system may lead to permanent ban of the user and referral to relevant payment and legal authorities.
6. Legal cooperation: BuffedHub cooperates with payment gateways, card issuers, and law enforcement in cases of suspected fraud. Verified abuse will be reported and pursued in accordance with applicable data protection and anti-fraud laws.